BOCCA Voice AI FAQ
This page contains the official customer questions and answers used by BOCCA Voice AI. All information is sourced from the BOCCA Knowledge Base and is maintained as the authoritative customer-facing information source.
General Information
Where is BOCCA located?
BOCCA Parramatta is located at 291 Church Street, Parramatta NSW 2150. BOCCA Canberra is opening soon.
What are BOCCA’s opening hours?
BOCCA Parramatta is open 24 hours a day, 7 days a week, with à la carte dining available 24 hours a day.
When is breakfast served?
Breakfast is available daily from 6:30 AM to 2:00 PM.
When is Lunch Pre-Order available?
Lunch Pre-Order is available Monday to Friday from 9:00 AM to 4:00 PM, excluding public holidays.
When are Set Menus and Birthday Packages available?
Set Menus and Birthday Packages are available daily from 11:30 AM and are not available during breakfast service. The last booking time for Set Menus is 9:00 PM.
Reservations
How far in advance can I book?
All reservation types may be booked up to 90 days in advance.
Can I book for today?
Yes. Same-day bookings are allowed for all reservation types, subject to availability, the applicable booking cut-off and completion of any required deposit payment.
Can I change my reservation after booking?
Yes. All reservation types may be self-managed through the reservation management link. You may change the date, time, guest count, eligible add-ons and reservation type. All changes remain subject to product eligibility, availability, booking cut-offs and the 24-hour deposit policy.
Can I upgrade my reservation to a different type?
Yes. Existing reservations may be upgraded to another eligible reservation type. Any additional required deposit must be paid before the upgrade is confirmed.
Can I remove add-ons from my reservation?
Yes, you may remove eligible add-ons. Deposits for removed add-ons are refunded 24 hours or more before the reservation, and forfeited less than 24 hours before the reservation.
What happens if my booking no longer qualifies for its reservation type?
If a reservation no longer qualifies for its current product, it must be converted to the appropriate eligible reservation type. If a reservation becomes subject to a mandatory product rule, it automatically transitions to that product. For example, a Standard Reservation increasing to 25 guests must transition to a Set Menu, and the required Set Menu deposit must be paid before the change is confirmed.
Are add-ons or recommendations ever applied automatically?
No. If your reservation becomes eligible for optional add-ons, those add-ons become available but are not added automatically. Recommendations never trigger automatic changes — only mandatory eligibility rules trigger automatic product transitions.
Standard Reservations
How many guests can I book for with a Standard Reservation?
Standard Reservations are available for 2 to 24 guests, dining à la carte.
Do I need to pay a deposit for a Standard Reservation?
No. Standard Reservations do not require a deposit.
Can I add a package to my Standard Reservation?
A Standard Reservation may include a Birthday Package. The Dessert Package and Beverage Package are not available with a Standard Reservation.
What happens if I’m booking for a larger group?
For groups of 17 to 24 guests, a Set Menu is recommended, but you may remain on à la carte if you prefer. From 25 guests, a Set Menu is mandatory.
Birthday Package
Can I add a Birthday Package to my booking?
The Birthday Package is available for 2 to 50 guests and may be added to a Standard Reservation, Lunch Pre-Order or Set Menu. It also remains available for Lunch Pre-Order bookings with 2 to 7 guests.
Does the Birthday Package require a deposit?
Yes. The Birthday Package requires a $50 deposit per reservation, which is credited to your final bill.
What cake options are available?
Cake choices are Ricotta, Nutella or No Cake. You are also welcome to bring your own birthday cake from outside.
Do I have to include the cake, balloons, candles or serenade?
No. The Birthday Package remains valid even if you choose no cake, no balloons, no candles and no serenade.
Set Menus
How many guests do I need for a Set Menu?
Set Menus are available for 8 to 50 guests, and are mandatory for groups of 25 to 50 guests.
Do Set Menus require a deposit?
Yes. The $59 Set Menu requires a $100 deposit, the $89 Set Menu requires a $200 deposit, and the $149 Set Menu requires a $300 deposit. Deposits are per reservation, not per guest, and are credited to your final bill.
What happens to my deposit if my guest count changes?
Increasing or reducing your guest count does not change the deposit amount, provided your booking remains eligible for the same Set Menu. If your group drops below 8 guests, the booking must be converted to a Standard Reservation.
Is my Set Menu deposit refundable if I cancel?
If you cancel 24 hours or more before the reservation, the deposit is refunded. Less than 24 hours before the reservation, the deposit is forfeited.
What is included in the $149 Set Menu?
The $149 Set Menu already includes dessert and the Beverage Package. The Dessert Package cannot be added to the $149 Set Menu.
Can I add a Birthday Package to a Set Menu?
Yes. The Birthday Package may be added to any Set Menu.
Lunch Pre-Order
How many guests can book a Lunch Pre-Order?
Lunch Pre-Order (LPO) is available for 2 to 50 guests, and remains available for smaller groups of 2 to 7 guests.
Does a Lunch Pre-Order require a deposit?
Yes. A Lunch Pre-Order requires a $29 deposit per reservation, which is credited to your final bill.
Which packages can I add to a Lunch Pre-Order for 2 to 7 guests?
For 2 to 7 guests, the Birthday Package is available. The Dessert Package and Beverage Package are not available for groups of this size.
Which packages can I add to a Lunch Pre-Order for 8 to 50 guests?
For 8 to 50 guests, the Birthday Package, Dessert Package and Beverage Package are all available.
What happens if my Lunch Pre-Order drops from 8 guests to 7?
Your Lunch Pre-Order remains active. The Birthday Package remains active if selected, but the Dessert Package and Beverage Package must be removed. If this happens 24 hours or more before the reservation, the associated Dessert and Beverage deposits are refunded; less than 24 hours before the reservation, those deposits are forfeited. The $29 Lunch Pre-Order deposit remains attached to the reservation.
Deposits & Payments
How are deposits charged?
Deposits are charged per reservation, not per guest, and are cumulative — each selected reservation product or add-on retains its own deposit. All deposits are credited to your final bill.
What happens to my deposit if I remove a product or add-on?
If you remove a product 24 hours or more before the reservation, its deposit is refunded. Less than 24 hours before the reservation, the deposit for a removed product is forfeited. Any remaining valid deposits stay attached to your reservation.
What happens to my deposit if I don’t show up?
If you do not show up for your reservation, eligible deposits are forfeited.
Does my deposit change if my guest count changes?
No. Guest count changes do not alter the deposit amount, as long as your reservation remains eligible for the same product.
Cancellations
Will I get my deposit back if I cancel my reservation?
If you cancel 24 hours or more before the reservation, eligible deposits are refunded. If you cancel less than 24 hours before the reservation, the deposit is forfeited. This applies to all deposits and all deposit-based reservation products.
What happens if I don’t show up for my reservation?
If you do not show up for your reservation, eligible deposits are forfeited.
Knowledge Base Version: KB v1.0
Last Updated: 29 July 2026
Source: BOCCA Knowledge Base Pages 00–10